Returns, Refunds & Customer Complaints – Flowers New Southgate
Our Fresh Flowers Guarantee
At Flowers New Southgate, we are committed to delivering only the freshest flowers to households and businesses throughout New Southgate and the surrounding area. As your trusted local florist, every bouquet is crafted with care to ensure it arrives vibrant, fragrant, and brimming with life. Our fresh flowers guarantee means you can buy with confidence knowing that quality and customer satisfaction are our top priorities.
Damaged on Arrival: What to Do
Occasionally, despite our best efforts, flowers may be damaged during transit. If you notice your flowers or arrangement have arrived in a less than perfect state, please contact us on the same day of delivery. To help us resolve the issue promptly, keep the original packaging and take clear photos of the damaged items. Our team will investigate and offer suitable solutions in line with our returns policy.
Freshness Window
We stand by the freshness of our flowers. All arrangements are guaranteed to remain fresh for at least five days from the date of delivery, provided they are cared for according to the instructions supplied with your bouquet. If your flowers show signs of wilting or fail to last within this freshness window, please get in touch – our guarantee is here for your peace of mind.
Refund and Replacement Options
Your satisfaction matters to us. If you are unhappy with your order for any reason within our freshness guarantee period, we will work quickly to make things right. Depending on the circumstances of your complaint, we offer the following resolutions:
- Refund: A full or partial refund to your original payment method if the issue warrants it.
- Replacement: A new bouquet or arrangement delivered to you as soon as possible.
- Store Credit: A credit towards your next purchase, should you prefer this option.
We assess each claim individually to ensure a fair outcome and always prioritise your satisfaction as a valued New Southgate customer.
Complaints Process
Should you have feedback or wish to make a complaint about any aspect of our service, we are here to listen. Please get in touch promptly with details about your order and concerns, and let us know how we can help. Our dedicated team will acknowledge your complaint within one working day and commit to a thorough investigation. We aim to resolve all complaints within three working days, updating you throughout. Your trust is important to us, and we are dedicated to providing personal, responsive service every step of the way.
Trusted by New Southgate Households and Businesses
Flowers New Southgate takes pride in being your neighbourhood florist, serving the local community with care, attention, and responsibility. Our reputation is built on fresh, beautiful flowers and a commitment to ensuring every customer is delighted with their experience. Thank you for choosing us – we look forward to brightening your day, every day.
