Online Flower Delivery Terms for New Southgate & Nearby Areas

Flowers New Southgate – E-commerce Terms & Conditions

Introduction

These Terms & Conditions ("Terms") apply to all orders placed with Flowers New Southgate for online flower delivery services within New Southgate and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before completing your purchase, as they form the contract between you (the customer) and Flowers New Southgate ("we," "us," or "our").

Scope of Terms

Flowers New Southgate offers online ordering and delivery of flowers and related products across New Southgate and neighbouring districts. These Terms apply to all orders placed online for delivery within these areas. By using our online flower delivery service, you confirm your acceptance of these Terms, whether you are ordering as a guest or a registered customer.

The Order Process

We aim to provide a smooth and reliable flower delivery service throughout New Southgate and the surrounding communities. To make a purchase:

Selection: Browse our range of flowers and arrangements, and select your preferred items.
Order Form: Complete the online order form with details including recipient's name, address, delivery date, and any personal message to accompany your flowers.
Review: Carefully review your order details to ensure accuracy, as errors may delay delivery or result in additional charges.
Confirmation: Upon placing your order, you will receive a confirmation on the website and, where details are provided, by email. This confirmation does not constitute acceptance of your order but acknowledges your request.
Acceptance: We reserve the right to accept or decline your order at our discretion. The contract between us is formed when we dispatch your ordered items.

Should we be unable to fulfil your order for any reason (such as stock issues or delivery limitations), you will be notified promptly and given the option of a substitute, revised delivery date, or a full refund.

Product Availability & Substitutions

Fresh flower availability can fluctuate due to seasonal and market conditions. If a certain flower type, colour, or container is unavailable at the time of fulfilment, we reserve the right to substitute with a similar item of equal or greater value and quality, maintaining the spirit and character of your chosen arrangement. We aim to communicate any significant changes to your order where possible.

Delivery Policy

Flowers New Southgate provides delivery throughout New Southgate and selected nearby areas. While we strive to deliver on your selected date, specific times may not always be guaranteed. Our delivery hours generally run between 8:00 AM and 7:00 PM, depending on recipient location and logistics.

It is your responsibility to provide accurate delivery instructions and recipient contact information. If delivery is not possible due to incorrect details, recipient absence, or restricted access, we may leave your package in a safe location, with a neighbour, or follow further delivery attempts (which may incur additional fees). We cannot be held responsible for losses due to delivery obstacles outside our control.

Payment Terms

All orders must be paid in full at time of purchase. We accept most major credit and debit cards through our secure online checkout. All prices are inclusive of VAT where applicable, unless otherwise stated. Any applicable delivery charges are clearly displayed during the checkout process before final payment is requested.

Once payment has been processed, your order will be prepared for dispatch. We do not process or accept cash on delivery for online orders.

Pricing Accuracy

We strive to ensure that all prices and descriptions on our website are accurate at the time of publication. In the event of a pricing or product error, we reserve the right to correct such errors and may choose not to honour an order placed at the incorrect price. If this occurs, you will be offered a full refund or the option to reorder at the correct price.

Order Cancellations & Amendments

You have the right to cancel or modify your order before it enters our preparation process. Requests must be made as soon as possible, and cancellation may not be possible if your order is already being prepared or out for delivery. For personalised and made-to-order items (including flower arrangements), your right to cancel may be limited under UK consumer law.

To request a cancellation or amendment, you must contact us promptly through the online contact form on our website. Cancellations confirmed prior to order preparation will receive a full refund. If your order has already been prepared or dispatched, refunds may not be available.

Please double-check all recipient and order details before confirming your purchase to reduce the need for amendments.

Refunds & Returns

We take great pride in delivering fresh, high-quality flowers across New Southgate and the surrounding locality. If you are unsatisfied with your flowers due to damage, poor condition, or error, please notify us within 24 hours of receipt with accompanying photos and order details.

Upon inspection, we may offer a replacement, partial refund, or full refund, depending on the specific circumstances. We reserve the right to request the return of the goods (where feasible) to facilitate the claim process. Due to the perishable nature of flowers, refund requests made outside of the stipulated period may not be honoured.

Refunds will be made to the original payment method and may take several business days to appear on your statement, subject to your bank's processing times.

Customer Responsibilities

By placing an order, you warrant that:

You are at least 18 years of age and legally capable of entering into binding contracts.
The information you provide is accurate, complete, and up to date.
If purchasing for someone else, you have permission or authority to do so.

Liability

Flowers New Southgate shall not be liable for any loss, damage, or expense arising from:

Events outside our reasonable control ("force majeure"), such as adverse weather, transport disruption, or supply shortages.
Incorrect or incomplete delivery details provided by you.
Non-acceptance of flowers by the intended recipient.
Allergic reactions or health issues related to contact with flowers or accessories. Please indicate any known allergies in delivery notes, as we cannot otherwise guarantee avoidance of allergenic items.

Our aggregate liability to you in connection with any order is limited to the amount paid for that order. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Intellectual Property & Website Use

All content, photographs, product descriptions, and branding on the Flowers New Southgate website are our property or used with permission and may not be used, copied, or reproduced without our prior written consent.

Privacy & Data Protection

We comply with all UK data protection laws in handling your personal information. Details provided during the ordering process will only be used for order fulfilment, customer service, and, where consent is given, marketing communications. Please see our Privacy Policy for further information.

Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms, including contracts for the sale and delivery of goods, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update or amend these Terms from time to time to reflect changes to our services, business practices, or applicable laws. Any changes will be posted on our website, and your continued use of our online flower delivery service in New Southgate and the surrounding areas constitutes acceptance of the updated Terms.

Contact & Communications

Should you have any questions regarding these Terms, our order process, or services, please contact us through the online contact form available on our website. We welcome feedback and will do our best to respond to all reasonable enquiries within a prompt timeframe.

Application of These Terms

These Terms & Conditions apply to all online customers of Flowers New Southgate, whether resident in New Southgate or ordering for delivery within New Southgate, Brunswick Park, Arnos Grove, Friern Barnet, and adjacent districts. By completing your order, you acknowledge acceptance of these Terms as the contractual basis of your transaction.